Returns & Exchanges

At Hayouhi, we want you to love your jewelry. Please review our return and exchange policy before placing your order, as eligibility depends on the item.

1. Non-Returnable Items

For hygiene and production reasons, the following items are final sale and are not eligible for return or exchange, except in the case of a confirmed manufacturing defect:

• Earrings and ear cuffs: due to hygiene considerations.
• Customized and personalized jewelry: including engraved, resized, or otherwise modified pieces.
• Solid gold jewelry, as these pieces are made to order.
• Other made-to-order items: jewelry created specifically at the customer’s request.
• Final sale items, products explicitly marked as final sale at the time of purchase.
  
  Please double-check your size and order details before confirming a customized or made-to-order purchase.
  
  Shipping and delivery fees are non-refundable. If an order is returned, the original shipping cost will not be included in the refund.

Gemstones and Pearls

Our jewelry may feature natural gemstones and pearls, which can vary slightly in color, pattern, shape, and appearance. These natural variations are part of their unique character and are not considered manufacturing defects.

Damage caused by accidental impact, improper handling, exposure to chemicals, or failure to follow care instructions is not considered a manufacturing defect. If a gemstone or pearl is loose, improperly set, or detached upon delivery due to a manufacturing defect, please contact us within 48 hours of receiving your order and submit clear photo or video evidence.

Confirmed manufacturing defects will be assessed for an appropriate resolution.
Gemstone and pearl jewelry is subject to the same return and exchange conditions applicable to its product category.

2. Returns for Ready-to-Ship Jewelry

Eligible ready-to-ship items purchased from our existing stock may be returned within 14 calendar days of delivery, subject to the following conditions:

• Original condition: The item must be unworn and free from scratches, dents, damage, or other signs of use.
• Original packaging: The item must be returned in its original, undamaged packaging.
• No signs of damage or improper care: Items showing damage, discoloration, or deterioration caused by improper handling or exposure to water, perfume, cosmetics, or cleaning products are not eligible for a standard return.
  
  To request a return, please contact us within 14 calendar days of receiving your order and provide your order details. We will guide you through the return process.

3. Return Shipping Costs

For returns due to a change of mind or an incorrect size selection, the customer is responsible for arranging and paying for return shipping or courier services.

If your item arrives damaged or has a confirmed manufacturing defect, please contact us before sending it back so we can advise you on the next steps.

4. Exchanges

Exchanges are subject to product availability and the eligibility conditions outlined in this policy.

If your requested item is out of stock, we may offer an alternative solution based on availability.

Customized, personalized, made-to-order, solid gold, and other final sale items are not eligible for exchanges, except in the case of a confirmed manufacturing defect.

5. Manufacturing Defects and Damaged Items

We carefully inspect our jewelry before shipping. If your order arrives with a manufacturing defect or is damaged upon delivery, please contact us within 48 hours of receiving your order and include clear photos or videos showing the issue.

Depending on the circumstances and applicable law, we will assess the issue and offer an appropriate solution, which may include repair, replacement, or a refund.

Manufacturing defects do not include normal wear and tear, tarnishing over time, or damage resulting from accidental impact, improper handling, or failure to follow jewelry care instructions.

Please contact us before attempting any repairs or alterations.

6. Return Inspection and Refund Processing

Once your returned item is received, it will undergo an inspection to verify its condition and authenticity and to ensure that it meets our return requirements.

We aim to complete the inspection within 4–7 business days of receiving the returned item. We will notify you of the outcome and, if the return is approved, process your refund using the original payment method where possible.

The time it takes for the refund to appear in your account may depend on your bank or payment provider. All refunds will be processed within the timeframes required by applicable law.

If you have questions about a return, exchange, or refund, please get in touch with Hayouhi through our official communication channels. We will be happy to assist you.

Thank you for choosing Hayouhi.